Terms and Conditions

Thank you for choosing PetMania to groom your pet. Please take a moment to read the terms and conditions that help us run our stress-free salon.


  1. Cancellation Policy: We appreciate 24hours notice if you need to cancel your appointment. Failure to turn up without prior notification results in a charge of half the grooming cost per dog to cover staff costs, and a non-refundable advance payment to secure your next appointment.


  1. Pricing: All quoted prices assume: The pets coat is well maintained free from knots, matts and tangles. The pet is well behaved, shows no aggression and groomed at our recommended periods. Extra charges will be incurred for matted coats, those that are poorly maintained, aggressive dogs, or pets with fleas. All charges are payable before you leave the salon with your pet. Payment can be made by card or cash.


  1. Toilet Break: Please ensure that your pet has been to the toilet before arriving at the salon. Although we understand that accidents do happen. Pets feel more comfortable and relaxed when they do not feel the need to urinate or defecate. Where possible, we will take your dog for a toilet break if he/she has been with us for over 2 hours.


  1. Time Keeping: Please stick to the appointment time specified upon booking. PetMania operates on a one -to-one basis which is a premium grooming service, that ensures that your pet is given 100% of his or her groomer’s attention throughout the appointment period. This system can only work if clients bring their dogs and collect their dogs at the specified times. Your appointment slot includes time allocated to a pre-groom consultation, so that there is no need to arrive early to book in.


  1. Matted Coats: We have a non de-matting policy, in compliance with Animal Welfare Act (2007) section 5 which states that ‘All animals are to be protected from pain, injury, suffering and disease’. Attempting to brush out heavy matting would lead to a great deal of discomfort and pain for a dog. Because of this we will at all times advise clipping to remove matted and damaged coats. If your pet has become matted, we require your permission to clip before we begin the groom. Where pets are heavily matted, an extra charge of up to £20 to remove the coat will apply, on top of the regular groom price.


  1. Flea Policy: Your groomer will check for fleas during the pre-groom consultation and will advise you if your pets need to be treated. Any pets found to have fleas will go straight into a flea-bath with special shampoo to remove the fleas. The flea shampoo is an extra £10 on top of the groom price. The salon will also need to be treated to prevent cross contamination therefore we make a charge of £40 per pet to cover the extra costs involved. You will be advised how to treat your pet and your home environment to eradicate the problem.


  1. Sedated pets: We do not accept pets that are under sedation for grooming under any circumstances.


  1. Pregnant dogs: Whilst every care is taken with every dog, bitches that are pregnant are accepted for grooming at the owner’s risk.


  1. Elderly pets: Grooming procedures can sometimes be stressful for elderly pets or those with health issues. Because of this, grooming can expose hidden medical problems as well as aggravate current ones, whether it be during or after the groom. Since Senior pets have a greater risk of injury, we here at PetMania groom them for comfort and health, rather than style and perfection.


  1. Challenging behaviour: Some dogs may require a longer appointment time or a split appointment, due to excessively nervous or challenging behaviour. We will advise the owner of any alteration in charges before we begin.


  1. Aggressive dogs: While we have a great deal of experience and success in the grooming of difficult dogs, we reserve the right to halt the grooming process should a dog become aggressive to the point of being a danger to staff or to his or herself. A muzzle may be used where necessary. Full or part of the grooming charge may apply if we cannot complete the groom. There will be an extra charge on top of the groom for aggressive dogs. We do not groom aggressive cats.


  1. Health and Pre-existing conditions: Please advise us of any pre-existing conditions. Your groomer may uncover evidence of a health issue while grooming your pet and will always advise you of any further recommended actions i.e. visit to the vet , dietary suggestions, etc.


  1. Grooming Styles: We groom each pet to the owner’s specifications, as far as the pet will tolerate and the coat condition and type allows. We will always place a pet’s welfare, safety and peace of mind above adherence to a particular style. In case of being unable for any reason to groom to the exact style wished by the owner, we will endeavour to contact the owner and agree upon a suitable alternative style.


  1. Late Arrival: We reserve the right to turn away clients that are over 15 minutes late for their appointment.


  1. Collection: Your groomer will give you a collection time when you leave your pet at the salon. This will normally be around 2 hours later. A pet sitting fee of £5 per half hour will apply for pets that are over 30 minutes late being collected.


  1. Early Collection: If you happen to be a few minutes early to collect, your pet may still be on the grooming table being attended to, please remain out of your pets sight and hearing whilst you wait. Once your pet sees you and naturally starts to get excited, your groomer may have to consider the groom finished, and terminate the groom for safety reasons.


  1. Untoward Behaviour: Our groomers work extremely hard, and care for each pet as if they were their own. Any abusive language or behaviour towards our staff or other visitors to the salon will not be tolerated.


  1. Styling: We will groom your pet to your specifications (* see 4), which will be discussed in the pre-groom consultation. If you are sending your pet in with a friend or family member, please send written instructions or give us a quick call to confirm your requirement. This eliminates any confusion which can occur when receiving a client’s wishes ‘second hand’. If you book your appointments online, you can leave your instructions in the box available in as much detail as you wish. We always read through a client’s appointment notes prior to the groom.


  1. Photographs: We endeavour to take photos of each dog before during and after the groom, which we keep on file to assist us in future grooms. We may use some photos in advertising our service and/or post to our social media sites. Most clients enjoy seeing their pet featured. Please let us know beforehand if you do not wish your pet’s photos to be made public.


  1. Pet Records: Please provide a thorough account of any health issues, allergies or behavioural challenges appertaining to your dog. These notes are very valuable to us to give us a clear picture of your pet’s background before we begin to groom.


  1. Alterations: If, after the groom is complete, there is anything about the groom that you would like altered, please advise your groomer accordingly before you leave the salon. We are never offended by timely requests to make minor changes, so please ask.


  1. Gratuity: Tipping your groomer. Tips are never expected – but always appreciated.